Priority Support

As a Digital Support Plans™ member you will enjoy priority support. This means that any fixes or support issues are attended to as soon as possible and are covered by your chosen plan.

Content Updates

Search engines like websites which change regularly and regard the ones with the most recent content as most relevant to web visitors. From adding new news articles to your blog to updating an image gallery, we can you assist you.

Website Audits

We utilise our knowledge and expertise to forensically examine your website. We highlight your challenges and opportunities to improve your online results .

Bug Fixing and Advice

Whether you need help with a plugin conflict or advice on how to add blog post. We are here to help. You will be issued with a priority support email address, so your request will be handled asap.

Template Updates

Maybe you need too add a new logo, or a new banner. Your website page template updates can include new layouts and features that are coded using the latest HTML and CSS standards.


Being found by search engines is vital to your success. We help to improve your Search engine optimisation and enhance your organic results on search engines such as Google, Bing and Yahoo.


Frequently asked questions

What can I use by blocks for?

You can use your Pre-Purchase blocks for anything you like.

Such as:

Website updates and content management assistance, Website Review & Recommendations, Strategy Consulting, Print Collateral Design, Advertising Design: Print & Online, Creative Direction & Execution

Ecommerce Optimisation, Lead Magnet Creation, Email Campaigns, Strategic Brand Development, Website Design & Development, Information Architecture, Website Speed Optimisation, Advanced SEO & Web Analytics

Conversion Rate Optimisation, PPC Campaign Management, Content Strategy & Creation, Miscellaneous Website Fixes & Updates, Signs, Event & Environment Space design, Stock Photography Sourcing, Social Media Strategy & Branding.

As an added bonus our 16 and 32 content update block plans come with
Website care plans included.

What happens when my blocks run out?

When your blocks run out you will be sent an email so you can easily top up. Each block is worth an hour of development and or design time.

Why do I need a Digital Support Plan?

Our Digital Support Plans offer discounted rates depending on the number of blocks purchased a saving of up to 20%. The scheme is highly popular with our clients who are looking for more from their website and wish to budget for the regular updatesoftheir site. You can use your Pre-Purchase blocks for anything you like.

PlansHours Included
(Per Month)
Support Response time for requests (SLA)Price per month
(Ex GST)
Add on hours
(Ex GST)
Priority0Priority Requests are ordered by submission date and developer availability, generally within 48 - 72 hoursN/A no contract$225 (per hour)* Or pre purchase time blocks at $175 per hour. Minimum of 8.
High Priority4Within 24 hours or sooner$600 per month - minimum 12 month contract$150 (per hour)*
Same Day Response or sooner
$1,200 per month -minimum 12 month contract$150 (per hour)*

Please note that blocks are non refundable and must be used within 12 months of purchase.
Prices are in NZD.
Emergency work. Emergency work or rush jobs attract a 50% loading fee so we’re able to allocate additional resources to start within a 24 hour window.
Priority Service. All work is booked in to our work queue so we do need all relevant content, files and detailed requirements in advance so we’re ready to begin when you need the work performed. For larger needs over 5 hrs of time, the project timeline will be dependent upon our availability, on a case by case basis.


Contact us

Start Connecting with us

  • Level 3, 28 Customs Street East, Auckland CBD
    Auckland 1010, New Zealand

  • +64 9 887 3205